This topic contains 1 reply, has 2 voices, and was last updated by 
William Brady, DC June 15, 2016 at 9:39 am.
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Benjamin Lickteig
I am starting a new employee off and am taking the opportunity to correct anything I did wrong with the last employee that was trained. I am looking for advice for any contracts that I may need her to sign, and any behaviors that I need to instill early on. Also looking for ways that you wish your employees had handled phone calls, office work, etc. I know there are a million things that need to be done, but just looking for some of the big themes that y’all have had trouble with in the past. For example, I know that some have their employees sign a non-disclosure for office procedures. Thanks for your help. I’m really trying to get a consistent message in my office and start this one off right.
William Brady, DC
Great questions. Employees need a lot of training and guidance. Start with a google search for legal requirements in your state- definitely a HIPPA employee form and training in privacy practices and standards. Possibly an employee agreement outlining job duties, pay and status (i.e. employee at will).
After that work on customer service skills- managing patient flow in the office, phone calls, messages, payments etc.
The best thing to do is have an employee manual with each task written and explained. If you don’t have one yet have your employee make on as he/she learns the job.
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