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IT support

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This topic contains 2 replies, has 1 voice, and was last updated by   Keith Puri, DC February 23, 2019 at 8:07 am.

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  • February 21, 2019 at 3:34 pm #4687

    Keith Puri, DC
    Participant

      What does everyone do for IT support in their offices? Do you do it yourself or do you outsource it? If it’s outsourced, do you have a monthly service or as needed?

      We had someone remotely hack into one of our computers this morning and outside of disconnecting from the internet and unplugging it I am at a loss on how to proceed. In the past, we have used a local service but they are a little pricey and do not offer a monthly service.

      I appreciate any info/recommendations.

      Thanks,

      Keith

      February 23, 2019 at 8:07 am #4688

      Eric Lambert, DC
      Participant

        I have had the same IT guy for the past 15 years work with me. We’ve become friends over the years. He charges me fee for service and then he has access remotely to fix issues that show up. He is a one man company, which may not be a good fit for some, but has been good thing for me. I can call him personally, even at night after business hours, to talk if and when issues arise.

        All these guys are a bit expensive, but if you get someone good, it’s worth paying for it. Maybe ask your patients for someone local and build up a relationship from there.

        Good luck. I’m grateful to have a regular person, instead of a large company, I can trust to help me out when needed.

        February 23, 2019 at 8:07 am #4689

        Keith Puri, DC
        Participant

          Thanks, Eric! I appreciate the info.

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