This topic contains 3 replies, has 4 voices, and was last updated by 
Adam Holen D.C. June 3, 2019 at 6:48 pm.
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Doc Nina
There was a patient in the office today who seemed quite overwhelmed, and truly crushed after the information given during the exam process. Their pain seemed to increase after the report of findings/diagnosis as well. Of course treatment was recommended, and the benefits, and risks outlined. What are some topics that you typically avoid during the exam, and/or report of findings/diagnosis process in order to not overwhelm a patient, and encourage they come for treatment without seeming pushy?
Brandon Cohen DC, CSCS
People can’t process much. Give them as little info as possible. My staff is trained to give them enough information to make a good decision and no more. The more simple the better. Dr. Brady calls it 3rd grade level…I probably shouldn’t quote that, because the grade is probably wrong.
At the end of the day they need to know that you know, not everything you know.
Andrew Wengert
The ROF video and the ROF webinar have a ton of good information. I would recommend watching those over and over again.
In the ID system the diagnosis you find is reality. If treatment is warranted and you feel that you can help this person I would highly stress all the benefit and good you can do for them if they seem crushed.
If they seem like they are overwhelmed, I like to use a self depreciating statement like, “I know I just covered a lot.” Or “I know I just threw a lot on your plate.” And follow that up with “What questions or concerns do you have about your condition?” This gives you an opportunity to check in to what is driving their emotion. And again stress all the good that you can do for them.
Adam Holen D.C.
Brandon and Andrew covered it well. Say less more effectively. Watch the ROF video and webinar over and over. Practice the flow so you aren’t “thinking” during the ROF just presenting facts in a logical flow. It’s a delicate balance because you need them to understand their ‘condition’ is serious, but (if they have adhesion) that you can help and explain exactly how, simply.
“Smart is simple. Simple is effective.”
– Dr. Brady
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