What did you get from the consult? Same lessons? Different? Please post below.
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What did you get from the consult? Same lessons? Different? Please post below.
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This was great! It’s always good to hear other takeaways from the videos. Cody’s point at the start of the video regarding the introduction of “I’m glad you’re here” is something I didn’t even pick up on. So that alone is huge! The biggest thing I noticed was how much you listened and little you wrote. I find myself trying to listen and write everything down the patient is saying. Instead of listening then writing down 1 – 2 keywords from what they said. That has helped me slow myself down and absorb what they’re telling me.
Words matter. Stop and think about how each communication piece could be received. The consult is a time to build a relationship with the patient, and help them to understand that you are on their side and that they have made a good choice to come in.